Rethink Service : White Paper

Digital Front Office: Delivering Better Customer Service

White Paper
Download the white paper, "The Digital Front Office: Enabling Customer Self Service with Enterprise Content Management," from Frost & Sullivan to learn how enterprise content management (ECM) tools can transform the way your organization does business, dramatically improving the customer experience while significantly cutting costs. Get recommendations for successfully deploying an ECM solution across the organization and discover how the right ECM solution lets users easily access transactional content in the way that best meets their evolving needs.

You will learn:
  • How mobile and social media use is changing the way that people communicate and why customers are increasingly demanding self-service options
  • Why traditional, paper-based delivery of transactional content to customers is no longer cutting it in today's digital society
  • How the need to catalogue the wide variety of content and customer communications is driving companies to move to ECM solutions

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