Rethink Service : Webinar

Right Here, Right Now: Delivering Real-Time Customer Response

Webinar Date: On Demand
Time: Watch Now
Speakers:
  • Brian Phelps, Senior Certified Customer Service Consultant, IBM
  • David Jenness, Marketing and Business Optimization Analyst, IBM
Thanks to smart phones, your customers have immediate access to a wealth of information right at their fingertips. And that means when they have a question they are going to expect an immediate answer. Smart companies know they need to have rock-solid systems in place to empower their customers and ensure their service team has the resources to provide flawless, real-time interactions that solidify customer loyalty and satisfaction.

Attend this webinar and learn how to:
  • Reduce overhead by giving customers strategic access to their account information
  • Create more meaningful customer interactions by leveraging online exposure
  • Enable fast, accurate responses by ensuring customer service representatives see the same data customers see

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